Terms of Service
Effective Date: March 27, 2026
Last Updated: March 27, 2026
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Total Force, Inc. (“Rapid Recall,” “we,” “us,” or “our”) governing your access to and use of the Rapid Recall platform, including our website, web application, and mobile applications (collectively, the “Service”).
By accessing or using the Service, creating an account, or clicking “I Agree” (or similar acceptance mechanism), you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” include that organization.
If you do not agree to these Terms, you may not access or use the Service.
2. Description of Service
Rapid Recall is a software-as-a-service (SaaS) platform that provides organizations with tools for roster management, communication, and accountability. The Service is accessible via our web application and companion mobile applications (an administrator app and a member app).
3. Account Registration and Security
3.1 Account Creation
To use the Service, you must create an account and provide accurate, complete, and current information. You agree to update your information promptly to keep it accurate.
3.2 Organization Accounts
Organization accounts are managed by designated administrators (“Administrators”). Administrators may invite members, manage permissions, upload roster data, and configure account settings. The organization that subscribes to the Service is responsible for the activities of its Administrators and members.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4. Subscription and Payment
4.1 Subscription Plans
Access to the Service is provided on a subscription basis under an enterprise agreement. Subscription plans, pricing, and features are as described in your Order Form or enterprise agreement with Rapid Recall.
4.2 Invoicing and Payment
Fees are invoiced in accordance with the payment terms set forth in your Order Form or enterprise agreement. Unless otherwise stated, invoices are due within thirty (30) days of the invoice date. Late payments may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
4.3 Taxes
All fees are exclusive of taxes. You are responsible for all applicable taxes, levies, and duties arising from your purchase, excluding taxes based on Rapid Recall’s net income.
4.4 Refund Policy
Fees are non-refundable except as expressly set forth in your enterprise agreement or as required by applicable law.
5. Intellectual Property
5.1 Rapid Recall’s Rights
The Service, including all software, content, features, functionality, designs, text, graphics, logos, and trademarks, is owned by Rapid Recall and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited license to use the Service as described herein.
5.2 Your Content
You retain all rights in the data, content, and information you submit to the Service (“Your Content”). By submitting Your Content, you grant Rapid Recall a non-exclusive, worldwide, royalty-free license to use, copy, store, transmit, display, and process Your Content solely as necessary to provide and improve the Service.
5.3 Feedback
If you provide us with suggestions, ideas, or feedback about the Service (“Feedback”), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use and incorporate such Feedback without obligation to you.
6. Acceptable Use
You agree not to (and will ensure that your users do not):
• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Upload, transmit, or distribute any content that is harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Use the Service to send unsolicited communications (spam) or in violation of anti-spam laws
• Use any automated means (bots, scrapers, etc.) to access the Service without our prior written consent
• Sublicense, resell, or distribute access to the Service to any third party without our prior written consent
• Remove, alter, or obscure any proprietary notices or labels on the Service
Violation of these terms may result in immediate suspension or termination of your account. See also our Acceptable Use Policy for additional details.
7. Communications Consent
By using the Service, you consent to receiving communications from Rapid Recall and other users within your organization through the following channels:
• Email: Transactional emails related to your account, billing, and Service operations. Promotional emails where you have opted in or where permitted by law.
• SMS/Text Messages: You consent to receiving text messages related to the Service at the phone number you provide. Message and data rates may apply. You may opt out at any time by replying STOP.
• Push Notifications: You may receive push notifications through our mobile applications. You can manage notification preferences in your device or application settings.
• In-App Messaging: The Service enables messaging between users within an organization. Messages sent through the Service are governed by these Terms.
8. Data Protection and Processing
Our collection and use of personal information is described in our Privacy Policy. For enterprise customers, data processing terms are governed by our Data Processing Agreement (DPA), which is incorporated by reference into these Terms where applicable.
You represent and warrant that you have obtained all necessary consents, permissions, and authorizations to upload and process any personal data through the Service, including any data relating to minors.
9. Confidentiality
Each party agrees that all information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information (“Confidential Information”) will be kept confidential and not disclosed to any third party, except as required to provide the Service or as required by law. Your Content is your Confidential Information. The terms of your enterprise agreement are Confidential Information of both parties.
10. Term and Termination
10.1 Term
These Terms are effective when you first access or use the Service and continue until terminated. Subscription terms are as set forth in your Order Form or enterprise agreement.
10.2 Termination for Convenience
Either party may terminate a subscription by providing written notice at least [30] days prior to the end of the then-current subscription term. Without such notice, the subscription will automatically renew for successive [1-year] periods.
10.3 Termination for Cause
Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice thereof.
10.4 Effect of Termination
Upon termination, your right to access the Service will immediately cease. We will make your data available for export for a period of [30] days following termination, after which we may delete your data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, and dispute resolution) will survive.
11. Warranties and Disclaimers
11.1 Mutual Warranties
Each party represents and warrants that it has the legal power and authority to enter into these Terms.
11.2 Service Warranty
Rapid Recall warrants that during the subscription term, the Service will perform materially in accordance with the applicable documentation. If the Service does not conform to this warranty, your sole remedy is for Rapid Recall to use commercially reasonable efforts to correct the non-conformity or, if correction is not commercially practicable, to terminate the subscription and provide a pro-rata refund of prepaid fees.
11.3 Disclaimer
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” RAPID RECALL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RAPID RECALL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RAPID RECALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
RAPID RECALL’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO RAPID RECALL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
13.1 Your Indemnification
You agree to indemnify, defend, and hold harmless Rapid Recall and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights, including the uploading of personal data without proper consent.
13.2 Rapid Recall Indemnification
Rapid Recall will indemnify, defend, and hold harmless you from and against any third-party claims alleging that the Service infringes or misappropriates such third party’s intellectual property rights, and will pay any resulting damages finally awarded or settlement amounts, provided that you promptly notify Rapid Recall and provide reasonable cooperation.
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions.
14.2 Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in Providence, Rhode Island. Judgment on the award may be entered in any court of competent jurisdiction.
14.3 Class Action Waiver
YOU AND RAPID RECALL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
15. General Provisions
15.1 Entire Agreement
These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, any Order Forms, and any DPA, constitute the entire agreement between you and Rapid Recall concerning the Service and supersede all prior agreements and understandings.
15.2 Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or prominent notice within the Service at least [30] days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.
15.3 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
15.4 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
15.5 Waiver
The failure of either party to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
15.6 Force Majeure
Neither party will be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, or internet or utility failures.
16. Contact Information
If you have any questions about these Terms, please contact us.
