Rapid Recall Privacy Policy
Effective Date: March 27, 2026
Last Updated: March 27, 2026
1. Introduction
Total Force, Inc. (“Rapid Recall,” “we,” “us,” or “our”) operates the Rapid Recall platform, including our website, web application, and mobile applications (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use the Service.
By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use the Service.
2. Information We Collect
2.1 Information You Provide Directly
• Account Information: When you create an account, we collect your name, email address, phone number, organization name, job title, and account credentials.
• Billing Information: For enterprise invoicing, we collect billing contact details, company name, billing address, and purchase order information. We do not directly process or store credit card numbers.
• User-Generated Content: Information, data, text, messages, and other content you submit, upload, or create through the Service, including roster information, organizational data, and communications sent through in-app messaging.
• Communications: When you contact us for support, provide feedback, or otherwise communicate with us, we collect the content of those communications.
2.2 Information Collected Automatically
• Usage Data: We collect information about how you interact with the Service, including pages visited, features used, actions taken, timestamps, and session duration.
• Device and Browser Information: We collect device type, operating system, browser type and version, screen resolution, unique device identifiers, and mobile advertising identifiers.
• Log Data: Our servers automatically record information including your IP address, referring/exit URLs, date/time stamps, and clickstream data.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information. See our Cookie Policy for more details.
• Push Notification Data: If you enable push notifications, we collect your device token and notification interaction data.
2.3 Information from Third Parties
• Organization Administrators: If your organization has a Rapid Recall account, an administrator may provide your information (such as name, email, phone number, or role) to set up your access.
• Roster and Contact Data: Organization administrators may upload roster data, which may include names, contact information, roles, and demographic information of organization members, including information about minors (such as members of a sports team or youth organization).
3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, maintain, and improve the Service
• To create and manage your account and process transactions
• To send transactional communications, including service announcements, billing reminders, and account notifications via email, SMS, and push notifications
• To send promotional communications (with your consent where required by law)
• To facilitate in-app messaging between users within an organization
• To monitor and analyze trends, usage, and activities in connection with the Service
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
• To personalize and improve your experience
• To comply with legal obligations and respond to lawful requests
• To enforce our Terms of Service and other agreements
4. Children’s Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13.
However, we recognize that organization administrators (such as coaches, team managers, or school officials) may upload roster or contact information that includes data about minors. In such cases:
• The organization administrator is responsible for obtaining any required parental or guardian consent before uploading personal information of minors under 13, as required by the Children’s Online Privacy Protection Act (“COPPA”) and applicable state laws.
• We rely on the organization administrator to act as the authorized agent of the parent or guardian for purposes of consenting to the collection and use of minor data through the Service.
• Personal information of minors is used solely to provide the Service as directed by the organization administrator and is not used for marketing or advertising purposes.
• We do not sell or share personal information of minors with third parties for their own marketing purposes.
• Parents or guardians may contact us through the web contact form on this site to review, delete, or restrict the processing of their child’s personal information.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
• Within Your Organization: Information you provide may be visible to administrators and other members of your organization as determined by your organization’s account settings.
• Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, SMS messaging, push notification services, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us.
• Business Transfers: If Rapid Recall is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: We may share your information for other purposes with your explicit consent.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When an organization’s account is terminated, we will delete or anonymize associated data within 90 days, except as required by law or legitimate business purposes (such as maintaining billing records).
7. Data Security
We implement commercially reasonable technical, administrative, and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights and Choices
8.1 Account Information
You may update, correct, or delete your account information by logging into your account settings or by contacting us through the web contact form on this site. Note that organization administrators may also control certain aspects of your account data.
8.2 Communications Preferences
• Email: You may opt out of promotional emails by clicking the “unsubscribe” link in any email. You cannot opt out of transactional emails related to your account.
• SMS: You may opt out of SMS messages by replying STOP to any message or adjusting your notification settings.
• Push Notifications: You may disable push notifications through your device settings or the application settings.
8.3 California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
• Know what personal information we collect, use, and disclose about you
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Not be discriminated against for exercising your privacy rights
• Correct inaccurate personal information
• Limit the use and disclosure of sensitive personal information
To exercise these rights, contact us through the contact form on this site. We will verify your identity before processing your request.
8.4 European Residents (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, port, erase, and restrict processing of your personal data, and the right to object to processing. To exercise these rights, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
10. Third-Party Links and Services
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Service with a new effective date, and, where required by law, by sending you a notification via email or through the Service. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at through the web contact form on this site.
