Replace phone trees with a smarter calling workflow.
Rapid Dial gives leaders a simple, structured way to call through a list of personnel one by one — no robocalls, no automated dialing, no complicated setup. Just a faster, more reliable way to reach your people and record responses.
Why Rapid Dial Exists
Most organizations still rely on manual phone trees, which break down because they are:
- Slow
- Inconsistent
- Error-prone
- Dependent on memory
- Based on outdated contact sheets
- Impossible to track across teams
- Not built for modern distributed operations
Automated robocalling systems aren’t the answer either — they often:
- Get ignored
- Fail to deliver nuance
- Don’t capture structured responses
- Don’t reflect how leaders actually communicate
Rapid Dial provides the best of both worlds:
Human voice + structured workflow + shared situational awareness.
What Rapid Dial Helps You Do
Replace manual phone trees in minutes
Leaders no longer need physical call sheets, spreadsheets, or outdated lists. Rapid Dial presents a structured list of people they need to call — in the order that makes sense.
Benefits:
- Calls are faster
- Fewer missed contacts
- No duplicate efforts
- Shared clarity for leadership
Capture responses instantly
As leaders make calls, they can log what each person said:
- Available
- Unavailable
- En route
- Needs assistance
- Free text notes
- Any custom-defined statuses
All inputs update a shared Event dashboard in real time.
Coordinate across multiple leaders
Multiple designated leaders can call from the same Rapid Dial list simultaneously.
This is ideal for:
- Recall operations
- Staffing callbacks
- Multi-alarm incidents
- Severe weather
- Activation events
- Corporate emergencies
Rapid Dial prevents duplicate calls and ensures coverage.
Accelerate staffing callbacks
For fire/EMS, law enforcement, corporate security, or facility operations, Rapid Dial becomes the fastest way to find available personnel.
Used for:
- Minimum staffing coverage
- Sick call replacements
- Weather-driven staffing
- SWAT/SRT call-outs
- Detectives or K9 call-out
- Corporate facility outages
Improve clarity during emergencies
Rapid Dial integrates with Events, COP, and WatchTower, allowing leaders to:
- View real-time responses
- Filter by availability
- See who has been contacted
- Prioritize follow-ups
- Assess proximity to incidents
Everything is clean, coordinated, and shared.
Who Uses Rapid Dial?
Key Capabilities
- Structured, leader-driven calling workflow
- No robocalls, no autodialing
- Real-time response logging
- Multi-leader coordination
- Integration with Event dashboards
- Notes and custom responses
- Clear, intuitive interface
- Works on desktop or mobile
Security & Data Protection
Rapid Dial uses only phone numbers your organization provides — no scraping, no automated dialing, no outside integrations.
Hosted in AWS GovCloud with SOC2-aligned security, Rapid Dial supports operational but non-sensitive PII and does not require an ATO.
What our partners say about us
Questions? We have answers.
Rapid Recall is deployed on AWS GovCloud and requires two-factor authentication for admin sign-in. Our development and operations practices follow industry-standard security frameworks, including code reviews, automated vulnerability scanning, and continuous infrastructure monitoring. Data is encrypted at rest and in transit.
Data is encrypted at rest and in transit within our application. The Rapid Recall Messenger delivers messages through our platform, so your messages benefit from this encryption. However, if messages are sent via SMS or email, those channels have their own security limitations and are not encrypted by Rapid Recall.
No. Messages can be sent via phone call, email, or text without recipients needing to download any software. If your plan includes Rapid Recall Messenger, recipients will need to download the app to receive messages through that channel.
Contact us through the form on this site, and we'll help you find the right plan for your unit. Rapid Recall operates as a commercial SaaS platform outside the DoD Information Network, so no ATO or lengthy procurement process is required to get started.
No. Rapid Recall is a SOC 2 Type II–aligned commercial SaaS platform hosted in FedRAMP-authorized cloud infrastructure. It operates outside the DoD Information Network (DoDIN) and can be used to handle only non-CUI contact and coordination data. As an external commercial service and not a DoD information system, it is not subject to the DoD Risk Management Framework (RMF) under DoDI 8510.01 and does not require an Authority to Operate (ATO).
Member real-time location sharing is entirely opt-in. Members choose whether to share their location, how precise that information is, and for how long — or they can choose not to share at all. Rapid Recall is built on the principle that your people share what they choose, when they choose. No real-time location data is collected without explicit member consent.
