Replace phone trees with a smarter calling workflow.
Rapid Dial gives leaders a simple, structured way to call through a list of personnel one by one — no robocalls, no automated dialing, no complicated setup. Just a faster, more reliable way to reach your people and record responses.
Why Rapid Dial Exists
Most organizations still rely on manual phone trees, which break down because they are:
- Slow
- Inconsistent
- Error-prone
- Dependent on memory
- Based on outdated contact sheets
- Impossible to track across teams
- Not built for modern distributed operations
Automated robocalling systems aren’t the answer either — they often:
- Get ignored
- Fail to deliver nuance
- Don’t capture structured responses
- Don’t reflect how leaders actually communicate
Rapid Dial provides the best of both worlds:
Human voice + structured workflow + shared situational awareness.
What Rapid Dial Helps You Do
Replace manual phone trees in minutes
Leaders no longer need physical call sheets, spreadsheets, or outdated lists. Rapid Dial presents a structured list of people they need to call — in the order that makes sense.
Benefits:
- Calls are faster
- Fewer missed contacts
- No duplicate efforts
- Shared clarity for leadership
Capture responses instantly
As leaders make calls, they can log what each person said:
- Available
- Unavailable
- En route
- Needs assistance
- Free text notes
- Any custom-defined statuses
All inputs update a shared Event dashboard in real time.
Coordinate across multiple leaders
Multiple designated leaders can call from the same Rapid Dial list simultaneously.
This is ideal for:
- Recall operations
- Staffing callbacks
- Multi-alarm incidents
- Severe weather
- Activation events
- Corporate emergencies
Rapid Dial prevents duplicate calls and ensures coverage.
Accelerate staffing callbacks
For fire/EMS, law enforcement, corporate security, or facility operations, Rapid Dial becomes the fastest way to find available personnel.
Used for:
- Minimum staffing coverage
- Sick call replacements
- Weather-driven staffing
- SWAT/SRT call-outs
- Detectives or K9 call-out
- Corporate facility outages
Improve clarity during emergencies
Rapid Dial integrates with Events, COP, and WatchTower, allowing leaders to:
- View real-time responses
- Filter by availability
- See who has been contacted
- Prioritize follow-ups
- Assess proximity to incidents
Everything is clean, coordinated, and shared.
Who Uses Rapid Dial?
Key Capabilities
- Structured, leader-driven calling workflow
- No robocalls, no autodialing
- Real-time response logging
- Multi-leader coordination
- Integration with Event dashboards
- Notes and custom responses
- Clear, intuitive interface
- Works on desktop or mobile
Security & Data Protection
Rapid Dial uses only phone numbers your organization provides — no scraping, no automated dialing, no outside integrations.
Hosted in AWS GovCloud with SOC2-aligned security, Rapid Dial supports operational but non-sensitive PII and does not require an ATO.
What our partners say about us
Questions? We have answers.
No. Leaders manually place each call but within a structured workflow that accelerates the process.
It provides a unified calling list, real-time tracking, and shared updates — no duplicate calls.
Yes. Rapid Recall prevents overlap and ensures complete coverage.
Yes. Fire, EMS, police, corporate security, and military units use it daily for staffing callbacks.
No. Rapid Recall is a SOC 2 Type II–aligned commercial SaaS platform hosted in FedRAMP-authorized cloud infrastructure. It operates outside the DoD Information Network (DoDIN) and can be used to handle only non-CUI contact and coordination data. As an external commercial service and not a DoD information system, it is not subject to the DoD Risk Management Framework (RMF) under DoDI 8510.01 and does not require an Authority to Operate (ATO).
Yes. All captured responses and notes update the accountability view instantly.
