A clear way to track what’s coming in.
Rapid Recall’s CCIR Inbox gives leaders a central, structured place to receive, triage, and track inbound messages — ensuring nothing urgent gets lost in text threads, emails, or fragmented communication channels.
What Is the CCIR Inbox?
The CCIR Inbox is a centralized inbound reporting system that categorizes incoming messages into:
- Emergency
- CCIR (Commander’s Critical Information Requirement)
- Other / Routine
Leaders can quickly assign, acknowledge, track, and log responses — creating shared awareness and reducing confusion.
This is especially powerful for distributed teams with multiple leaders on duty or rotating responsibilities.
Why the CCIR Inbox Matters
Most teams today rely on:
- Personal text messages
- Emails buried under other threads
- Group chats with no structure
- Phone calls that one leader remembers but others don’t
- “Did anyone hear about this?” situations
- Informal notes or memory
These systems break down in emergencies, during turnover, or when teams are distributed.
The CCIR Inbox solves these challenges by giving leaders a single source of truth for inbound information.
What the CCIR Inbox Helps You Do
Capture urgent information instantly
Personnel can send messages into the CCIR Inbox when:
- There’s an emergency
- They need help
- They need to report safety concerns
- They are impacted by a storm or hazard
- They have time-sensitive updates
- Something affects readiness or operations
These messages are classified automatically or via simple options.
Triage emergencies and CCIRs
Leaders can quickly:
- Assign a message to someone
- Acknowledge it
- Add notes
- Mark it handled
- Track resolution
- Maintain a clean audit trail
This prevents duplication and ensures accountability.
Maintain a shared picture across leaders
Everyone with the right permissions sees the same message log.
This supports:
- Shift turnover
- Weekend duty officers
- Multiple leaders on call
- Multi-unit operations
- Joint or cross-agency responses
No more guessing who knows what.
Log routine updates cleanly
Not every message is an emergency.
The CCIR Inbox allows organizations to track:
- Administrative updates
- Travel changes
- Contact changes
- Work status updates
- Attendance issues
- General requests
Leaders can filter and view only what matters most.
Pair inbound reporting with Events & Rapid Dial
From any inbound CCIR or Emergency message, leaders can:
- Launch an Event
- Trigger a targeted check-in
- Call the individual via Rapid Dial
- Filter the roster for related impacts
- View the member on the COP
This ties inbound information directly into operational workflows.
Who Uses the CCIR Inbox?
Key Capabilities
- Structured inbound messaging
- Emergency / CCIR / Routine classification
- Assign and track tasks
- Add notes and follow-ups
- Shared dashboard for leadership teams
- Clean audit trail
- Direct integration with Events, COP, WatchTower, and Rapid Dial
- Role-based permissions
Security & Data Protection
The CCIR Inbox handles only the messages that personnel voluntarily submit.
Hosted in AWS GovCloud with SOC2-aligned practices, it supports operational but non-sensitive PII and requires no ATO for normal use.
All messages remain within your organization.
What our partners say about us
Questions? We have answers.
Rapid Recall is deployed on AWS GovCloud and requires two-factor authentication for admin sign-in. Our development and operations practices follow industry-standard security frameworks, including code reviews, automated vulnerability scanning, and continuous infrastructure monitoring. Data is encrypted at rest and in transit.
Data is encrypted at rest and in transit within our application. The Rapid Recall Messenger delivers messages through our platform, so your messages benefit from this encryption. However, if messages are sent via SMS or email, those channels have their own security limitations and are not encrypted by Rapid Recall.
No. Messages can be sent via phone call, email, or text without recipients needing to download any software. If your plan includes Rapid Recall Messenger, recipients will need to download the app to receive messages through that channel.
Contact us through the form on this site, and we'll help you find the right plan for your unit. Rapid Recall operates as a commercial SaaS platform outside the DoD Information Network, so no ATO or lengthy procurement process is required to get started.
No. Rapid Recall is a SOC 2 Type II–aligned commercial SaaS platform hosted in FedRAMP-authorized cloud infrastructure. It operates outside the DoD Information Network (DoDIN) and can be used to handle only non-CUI contact and coordination data. As an external commercial service and not a DoD information system, it is not subject to the DoD Risk Management Framework (RMF) under DoDI 8510.01 and does not require an Authority to Operate (ATO).
Member real-time location sharing is entirely opt-in. Members choose whether to share their location, how precise that information is, and for how long — or they can choose not to share at all. Rapid Recall is built on the principle that your people share what they choose, when they choose. No real-time location data is collected without explicit member consent.
