Clear controls for the teams who run the mission.
Rapid Recall’s Admin Portal gives organizations a simple, secure way to manage users, permissions, rosters, and communication settings — built for distributed teams who value clarity over complexity.
Why the Admin Portal Matters
Traditional communication and accountability systems often fail because they are:
- Overly complex
- Difficult for new administrators to onboard
- Filled with unused enterprise features
- Hard to navigate during high-tempo operations
- Built for IT departments, not frontline leaders
Rapid Recall takes a different approach:
Give admins exactly what they need — nothing more, nothing less.
The Admin Portal is designed to be intuitive, clean, and dependable for organizations that must be ready at any moment.
What the Admin Portal Helps You Do
Manage your roster with confidence
Admins can:
- Add or remove personnel
- Update contact information
- Assign roles or units
- Manage custom fields
- Organize multi-address profiles
- Import or update contacts in bulk
Every change updates the system in real time — across COP, Events, Rapid Dial, WatchTower, Call Cadence, and the CCIR Inbox.
Set role-based permissions
Give the right leaders the right access:
- Full admins
- Roster managers
- Event/recall leaders
- Duty officers
- View-only roles
- Unit-level leaders
- Custom permission tiers (as configured by your organization)
This prevents over-exposure while ensuring leaders can act quickly during real-world operations.
Configure communication settings for your organization
Admins can manage:
- Event permissions
- Rapid Dial access
- Notification channels (email, SMS if enabled, in-app)
- Message templates
- Organizational branding
- Drill weekend or staffing configurations
- Address types supported by the organization
This ensures consistent communication across the team.
Maintain accountability visibility across leaders
The Admin Portal includes visibility into:
- Event status and participation
- Leader actions
- Response timelines
- Calling progression (via Rapid Dial)
- CCIR and Emergency message management
- Beacon usage (only when voluntarily enabled by members)
This provides clear oversight during high-tempo or emergency operations.
Support multi-unit or multi-location organizations
Many teams operate across:
- Stations
- Shifts
- Companies
- Battalions
- Districts
- Divisions
- Offices
- Remote or hybrid locations
The Admin Portal simplifies multi-unit coordination with clean segmentation and easy navigation.
Who Uses the COP?
Key Capabilities
- Clean administrative dashboard
- Roster management & bulk import
- Role-based permissions
- Edit contact info and custom fields
- Configure Event and Rapid Dial access
- Organizational notification settings
- Multi-unit support
- Activity and response visibility
- GovCloud-hosted, SOC2-aligned security
Security & Data Protection
The Admin Portal is built on AWS GovCloud with a SOC2-aligned security posture.
It handles operational but non-sensitive PII and requires no ATO under DoDI 8510.01 for standard use.
Admins maintain full control over:
User access
Data accuracy
Role permissions
Notification pathways
Rapid Recall does not share, enrich, or sell data.
What our partners say about us
Questions? We have answers.
Rapid Recall is deployed on AWS GovCloud and requires two-factor authentication for admin sign-in. Our development and operations practices follow industry-standard security frameworks, including code reviews, automated vulnerability scanning, and continuous infrastructure monitoring. Data is encrypted at rest and in transit.
Data is encrypted at rest and in transit within our application. The Rapid Recall Messenger delivers messages through our platform, so your messages benefit from this encryption. However, if messages are sent via SMS or email, those channels have their own security limitations and are not encrypted by Rapid Recall.
No. Messages can be sent via phone call, email, or text without recipients needing to download any software. If your plan includes Rapid Recall Messenger, recipients will need to download the app to receive messages through that channel.
Contact us through the form on this site, and we'll help you find the right plan for your unit. Rapid Recall operates as a commercial SaaS platform outside the DoD Information Network, so no ATO or lengthy procurement process is required to get started.
No. Rapid Recall is a SOC 2 Type II–aligned commercial SaaS platform hosted in FedRAMP-authorized cloud infrastructure. It operates outside the DoD Information Network (DoDIN) and can be used to handle only non-CUI contact and coordination data. As an external commercial service and not a DoD information system, it is not subject to the DoD Risk Management Framework (RMF) under DoDI 8510.01 and does not require an Authority to Operate (ATO).
Member real-time location sharing is entirely opt-in. Members choose whether to share their location, how precise that information is, and for how long — or they can choose not to share at all. Rapid Recall is built on the principle that your people share what they choose, when they choose. No real-time location data is collected without explicit member consent.
